Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

  • Items of a gift or promotional nature, or items in our sale section, or items from our sample section, cannot be returned or exchanged.
  • You MUST ship all returns/exchanges via USPS. Fedex & UPS will not deliver to our P.O Box.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. This means it must be unsoiled, unwashed, unworn, and with original tags attached, and any accessories that were included with the item such as belts, pins, sashes, etc.
  • All returns and exchanges must be processed using the return labels provided by Modern Vixen Vintage. Customers are required to use these labels to ensure proper handling and tracking of their returns. Returns shipped without our provided labels will not be accepted.
  • Returns and exchanges will be processed within 10 business days of receipt.
  • Once we receive your item, it will be inspected and you will receive an email notification that your item was received with a status update of your return/exchange.
  • If your return is approved, we will initiate a refund to your credit/debit card (original method of payment) which should take a few business days depending on your card issuer policies.
  • Original shipping and handling fees are not refundable.
  • Returned merchandise shipping is the sole responsibility of the buyer.
  • Merchandise must have all tags attached and returned with all included accessories. This includes belts, pins, etc.
  • Items that are soiled, worn, damaged, or laundered will not be accepted. If we determine that the item(s) were not returned in its original condition, it will be returned to the customer at the customer’s expense.
  • Exchanged items will only be sent out once we receive the original item. Exchanges can take up to 2-3 weeks to process due to the time required for the item to arrive, inspection, and mailing back the replacement item.
  • Exchanges are only allowed for the same item.
  • We will cover the shipment cost of sending your replacement item.
  • Multiple exchanges for the same item are not permitted.

To start a return, you must contact us at info@modernvixenvintage.com or use our return contact form. If you respond to your order email, it will not be responded to. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@modernvixenvintage.com. Please provide the following:

Your name:
Order number:
Reason for return:

Please ship all returns/exchanges to:
Modern Vixen Vintage
8725 Columbine RD #46173
Eden Prairie, MN 55344

Failure to Respond If a consumer reaches out for a return or exchange and does not respond to our follow-up communication within 30 days, they forfeit the ability to make the return or exchange.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Items that are final sale & unable to be returned are included but not limited to:

  • Tights
  • Thigh highs
  • Earrings
  • Faux eyelashes
  • Eyelash glue
  • Lingerie
  • Pasties
  • Hair accessories
  • Hair nets
  • Face Masks

Unfortunately, we cannot accept returns on sale items or gift cards or sample items.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

  • Exchanged items will only be sent out once we receive the original item.
  • Exchanges are only allowed for the same item.
  • We will cover the shipment cost of sending your replacement item.
  • Multiple exchanges for the same item are not permitted.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

LATE OR MISSING REFUNDS (If applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@modernvixenvintage.com

Sales & Promotional Items

  • We can not apply sale prices to previous orders, nor do we allow customers to cancel orders that have already been placed to apply the discounts.
  • You cannot stack discount codes.
  • During specified times we have promotional sales that require promo codes which must be applied manually during checkout. All sale and promo code information will be clearly messaged during the sale via modernvixenvintage.com, our email newsletter, and our social media channels. Please note: Promo codes are only valid during the specified timeframe and certain exclusions apply.